{
FAQ

frequently asked questions

Impressions (the impact) stands for the potential number of times somebody could have seen the hashtag. Whereas the reach stands for the potential number of users that could have seen the hashtag. The impact is calculated by multiplying the tweets a user has sent by the number of followers they have. The reach is calculated by adding the number of followers every account in the report has.

Checkbrand reports include a wide range of stats. From the total number of social media posts sent with your analyzed hashtag or keyword to the typification of those posts. Posts can be classified in text, replies, links, pictures and retweets. Checkbrand has developed its own metric called the Brand Value. This will tell you how much money you should have had to spend in order to get that number of posts with those number of impressions. In addition, Checkbrand also offers sentiment analytics. Which is great to know how positive or negative your report has been.

Creating reports with our tracking tool is very simple. Just go to our home page and you will get a free report for the last 7 days. You can add any term, hashtag or keyword you need to track.

Of course! Checkbrand is the perfect Twitter tool to monitor hashtags. After making the log in on the main page, the user should only include his hashtag in the search box. After a few seconds, you will get two complete hashtag reports. On the one hand, a basic one with the main data. On the other hand, another advanced with more complete analytics. In addition to monitor hashtags, Checkbrand allows you to download the analyzed information in Excel format. Anything that is on social media can be analyzed with Checkbrand.

Checkbrand reports also allows you to analyze mentions to an account. This will help you to get to know the ambassadors or prescriptors of your brand. Imagine the potential that this information can provide for your business. You will obtain a list with all the mentions in an Excel file, so you can better handle the data. Finally, you can also have the top influencers in order to complete your information and make decisions in the most appropriate way.

If you have created a FREE report with Checkbrand, the results you get are in the past. Meaning that the seek is done for posts that have already been sent. These reports give up to 500 posts from the last 7 days. In order for your report to update stats in real time, you need to purchase a real time report. With this PRO report you can constantly check the stats of our hashtag or campaign. This is a perfect choice to follow trends, campaigns or events.

There are two ways of capturing posts with Checkbrand: You can grab up to 30 days old posts using the 30-day reports or you can capture tweets in real time as they are published using a live campaign. If you own a PRO plan, you can activate a live tracker by clicking the dropdown menu and choosing the last option “Live report”. If you don’t have a PRO plan, you can purchase your live campaign on the website.

The social listening platform Checkbrand allows you to analyze old posts easily. Actually, thanks to the advanced search commands any post can be found and analyzed. The Historical reports offered by Checkbrand are the best option to analyze and obtain data from the past. These reports can be found on the home page section dedicated to the reports.

The economic value represents the amount of money you should have invested in the market in order to have the posts and impressions your report has. To get to the hashtag economic value, first we need to analyze each one of the users in the report. Several factors are taken into account such as the number of followers, following or if it is a verified account or not. This is a metric that can help you to have a better understanding of how you campaign has evolved on Twitter. You can even compare it with the real economic inversion you have done for your campaign. If you want to know more, in our blog you will find several posts about this metric.

Yes, Checkbrand PRO allows users to export the analyzed data to an Excel sheet. This way, it is easier to work with the stats. The Excel sheet includes different pages to check data such as: general stats, used links, accounts that have shared content with the analyzed hashtag as well as all the transcripts to the analyzed tweets. Everything you need to analyze the data and make decisions in consequence.

Checkbrand allows you to analyze everything that is shared on social media. What’s more, it is also a perfect monitoring tool to analyze social media handles. The way to get the result of an account is by searching for it on the search box. In fact, we can analyze the mentions that an account receives and also the posts that an account sends. Therefore, the options that Checkbrand offers to analyze accounts are really complete.

Thanks to Checkbrand you can get to know your followers better. This will allow you to interact with them in a more appropriate way, adapting their publications to the interests of your followers. Thanks to the statistics and data Checkbrand reports provide, you can optimize your publications getting a greater number of followers on social media. In addition, you can discover the most active followers, the most retweeted or the most original. With Checkbrand’s reports, you can also get to know the users who post the highest number of photos, the most popular ones and those who have the greatest impact. You can also find out the certified users that have participated and those who generate a higher number of conversations.

The balance inside a Checkbrand plan is restored automatically when the plan is renewed. For example, if you purchased your plan on the 13th, your posts and reports balance will be renewed on the 13th of the next month.

When you delete a report, it does not add to your balance again. Once the report is created and the posts have been used, you can not give it back.

The balance of posts is restored when a plan is renewed. So, if you do not use all your posts from a month, they do not pass onto the next month’s balance.

If you do not have his/her direct e-mail, you can contact the support team by sending an email to [email protected] with your request.

Yes, just contact your Checkbrand agent and they will switch your plan’s associated account.

This report allows you to monitor any post from the past from any time back. In order to get old posts you need to: first purchase it and second, you need to include the search terms and the date range you want to analyze. After finalizing the process, you just have to wait for posts to enter the report. Once the report has finished you will see it in your dashboard.

Yes, if that is something you need. The account gets assigned the plan and with it the owner of the account can use the posts and report as needed. It is not needed to just analyze that account, you can analyze your clients and competitors as well.

Checkbrand has complete access to social media data. You have the power to decide what you want to show. You can opt for showing just pictures or only statistics. Thanks to our technology, we can insert any publication or data requested and, separately, we can provide complete data.

No, the content curation of the Social Wall can be done remotely. In fact, it can be performed from different computers or mobile devices. From anywhere. It is an easy and agile system to use.

Yes, PDF exportation is a PRO feature. If you are an owner of a plan or you have purchased a report, you can export your stats. Exporting data to PDF is very simple. You just need to go to the report and click on the PDF icon in the upper right corner.

Yes, this is also a PRO feature. In the reports dashboard you can find a tab named Sentiment. There you will see the sentiment score of the report. In order to calculate how positive or negative your report is, Checkbrand takes in consideration the impact generated by each user. So, it is more negative to have a user of 1,000,000 followers speaking bad about your event than having 10 users of 100 followers saying bad things about your event.

First, you don’t have to worry. If your report or plan runs out of posts you can always purchase extra posts. Just contact the support team and they will help you. Their email is [email protected]

Social Media walls are created by the Checkbrand team. The best thing about this service is that you don’t have to worry about anything. Just send the image of your event and the size of the screen where the wall will be displayed and the Checkbrand team will take care of the rest.

Just go to our homepage and type the hashtag, term, account or keyword that you need to track. The free report will give you up to 500 posts from the last 7 days.

Checkbrand is the only platform to track your digital ranking, digital presence, social media presence along with detailed analytics reports by which you can measure all the parameters of a digital domain.